Cancel/ Change Order

Cancel/Change Order Policy
Last Updated: January 2026

At Goblincrew, we understand that you may need to cancel or modify an order after placing it. This policy explains how order cancellations and changes are handled to ensure fairness and efficiency for all customers.

1. Order Processing Timeline

Orders placed on goblincrew.com are processed promptly to ensure fast delivery.

• Orders are typically processed within 1 business day.
• Orders placed before 5:00 PM (EST), Monday–Friday may begin processing the same day.
• Once processing begins, changes may no longer be possible.

2. Canceling an Order

Cancellation requests must be submitted before the order enters processing.

• Once an order has been processed or shipped, cancellation is no longer possible.
• Customers must contact us immediately with order details to request cancellation.

3. Changing an Order

Order changes are subject to the same timing limitations as cancellations.

Changes include, but are not limited to:

• Size or color adjustments
• Shipping address corrections
• Removing an item from an order

Changes can only be made if the order has not yet entered processing.

4. How to Request a Cancel or Change

To request a cancellation or modification, please contact our customer support team as soon as possible.

• Email: support@goblincrew.com
• Subject Line: Cancel / Change Order Request

Please include the following details:

• Order number
• Full name used at checkout
• Clear description of the requested change or cancellation

5. Orders That Cannot Be Changed or Canceled

Orders that have already entered processing or been shipped cannot be changed or canceled.

This includes orders:

• That have been shipped
• Currently in transit with the carrier

In these cases, customers may refer to the Return & Refund Policy once the order is delivered.

6. Address Errors

Customers are responsible for providing accurate shipping information.

• Address changes can only be made before processing begins.
• Orders shipped to incorrect addresses due to customer error are not eligible for cancellation.
• Returned packages due to address errors will be handled in accordance with our Return & Refund Policy.

7. Refunds for Canceled Orders

Approved cancellations receive a full refund to the original payment method.

• Refunds are processed within 10 business days.
• No cancellation or processing fees are charged.

8. Partially Shipped Orders

If an order contains multiple items and only part of the order has shipped:

• Unshipped items may be eligible for cancellation.
• Shipped items must follow the Return & Refund Policy.

9. Policy Limitations

• We reserve the right to refuse requests submitted after processing begins.
• Repeated cancellation requests may be limited if abuse is suspected.

10. Policy Updates

This Cancel/Change Order Policy may be updated at any time. Changes will be posted on this page, and the “Last Updated” date will reflect the most recent revision. Continued use of the Website constitutes acceptance of the updated policy.

11. Contact Information

For inquiries related to order cancellations or changes, please contact us:

Goblincrew
Email: support@goblincrew.com
Business Address: 1773 Wells Branch Pkwy 1318, Austin, TX 78728, United States
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday