Shipping & Delivery

Shipping & Delivery Policy
Last Updated: January 2026

At Goblincrew, we are committed to delivering high-quality denim apparel to our customers in a timely, transparent, and reliable manner. This Shipping Policy outlines how orders are processed, shipped, tracked, and delivered when you shop at goblincrew.com.

By placing an order on our website, you agree to the shipping terms and conditions described below.

1. Order Processing & Cut-Off Time

To ensure efficient fulfillment, orders are processed according to a clear schedule.

• Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST), Monday through Friday
• Orders placed before 5:00 PM EST on business days will be processed the same day.
• Orders placed after 5:00 PM EST, on weekends, or on public holidays will be processed on the next business day.

2. Handling Time

All orders require a short handling period before shipment.

• Handling Time: 1 business day
• Handling includes order verification, quality checks, secure packaging, and preparation for carrier pickup.
• We do not ship orders on Sundays or major holidays.

3. Shipping Destinations

• Orders must be shipped to a valid, complete address.
• PO Boxes and military addresses may be subject to carrier limitations.
• We do not ship to addresses with incomplete or incorrect details.
• Customers are responsible for ensuring accurate shipping information at checkout.

4. Shipping Carriers & Delivery Services

We partner with trusted national carriers to ensure safe and reliable delivery.

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Carrier selection is based on destination, package size, and logistical efficiency. Carrier choice is determined by Goblincrew and cannot be selected at checkout.

5. Shipping Cost

• The flat rate applies to all eligible orders.
• Shipping fees are calculated and displayed at checkout.
• Shipping charges are non-refundable once an order has shipped.

6. Estimated Delivery Time

Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak shipping periods.

7. Shipping Timeline Examples

8. Order Tracking

Once your order has shipped, you will receive:

• Tracking number
• Carrier name
• Estimated delivery date

Tracking information becomes active once the carrier scans the package into their system.

9. Multiple Item Orders

• Items may ship together or separately.
• You may receive multiple tracking numbers.
• No additional shipping charges for split shipments.

10. Address Accuracy & Delivery Issues

Customers are responsible for providing accurate and complete shipping information. Goblincrew is not responsible for delays, failed deliveries, or returns due to incorrect addresses.

11. Undeliverable or Returned Packages

• Original shipping fees are non-refundable.
• Additional shipping fees may apply for reshipment.

12. Delayed Shipments

Goblincrew is not liable for delays caused by shipping carriers or circumstances beyond our control, including but not limited to weather delays, customs processing, or logistical issues.

13. Lost or Missing Packages

If tracking shows delivery but you did not receive your order, please:

• Contact the carrier and our support team for assistance.

14. Damaged Packages During Transit

If your package arrives damaged, please:

• Contact us within 48 hours of delivery with photos of the damage for review.

15. Shipping During Peak Seasons

Processing and delivery times may be extended during holidays or promotional periods. Please allow for additional time during these periods.

16. Shipping Policy Updates

Goblincrew reserves the right to update this policy at any time. Changes will be posted on this page, and the “Last Updated” date will reflect revisions. Continued use of the Website constitutes acceptance of the updated policy.

17. Contact Information

For shipping inquiries or assistance, please contact us:

Goblincrew
Email: support@goblincrew.com
Business Address: 1773 Wells Branch Pkwy 1318, Austin, TX 78728, United States
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday