Privacy Policy

Privacy Policy
Last Updated: January 2026

At Goblincrew (“we,” “us,” or “our”), protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit or make a purchase from goblincrew.com (the “Website”).

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information to provide our services, process orders, and enhance your shopping experience.

1.1 Information You Provide Directly

When you place an order, create an account, or contact us, you may provide:

• Full name
• Email address
• Shipping and billing address
• Phone number
• Order details and purchase history
• Communications with customer support

1.2 Automatically Collected Information

When you browse our Website, certain information is collected automatically, including:

• IP address
• Browser type and version
• Device information
• Pages viewed and browsing behavior
• Date and time of visits
• Referring website or source

This data helps us understand how customers use our Website and improve functionality and performance.

2. How We Use Your Information

We use your information for the following purposes:

• Process and fulfill orders
• Send order confirmations, shipping updates, and service messages
• Respond to customer inquiries and support requests
• Improve our Website, products, and services
• Prevent fraud and unauthorized transactions
• Comply with legal and regulatory obligations

We use personal information only for legitimate business purposes.

3. Payment Information

Payments are processed through secure third-party payment providers. We do not store full credit card numbers or sensitive payment data. Payment providers use secure encryption and industry-standard protections. Please review the privacy policies of your chosen payment provider for more information.

Goblincrew accepts payments via:

• MasterCard
• VISA
• DISCOVER
• PayPal
• AMERICAN EXPRESS

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Remember your preferences
• Enable shopping cart functionality
• Analyze website traffic and usage patterns

You may control or disable cookies through your browser settings. Disabling cookies may limit certain website features.

5. Sharing of Personal Information

We do not sell or rent your personal information. We may share information only with trusted third parties, including:

• Shipping carriers such as USPS, UPS, and FedEx
• Payment processors to complete transactions
• Service providers supporting website operations or customer service
• Legal authorities when required by law

6. Data Retention

We retain personal information only as long as necessary to fulfill orders, provide customer service, maintain records, and comply with legal obligations. When no longer required, data is securely deleted or anonymized.

7. Data Security

• Secure servers and encrypted connections
• Restricted access to personal information
• Ongoing monitoring for unauthorized activity

While no system is completely secure, we take reasonable steps to protect your data.

8. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information.

9. Email Communications

We may send emails related to orders and customer service. Promotional emails, if subscribed to, may be unsubscribed from at any time.

10. Children’s Privacy

Our Website is not intended for children under 13, and we do not knowingly collect personal information from children.

11. International Users

Information may be transferred to and processed in the United States. By using our Website, you consent to this transfer.

12. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our Website.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and continued use of the Website constitutes acceptance of those changes.

14. Contact Information

Goblincrew
Email: support@goblincrew.com
Business Address: 1773 Wells Branch Pkwy 1318, Austin, TX 78728, United States
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday