Return & Refund

Return & Refund Policy
Last Updated: January 2026

At Goblincrew, we strive to provide a seamless shopping experience. Our Return & Refund Policy outlines the conditions, timelines, and procedures for returning items and receiving refunds for purchases made on goblincrew.com.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

We accept returns under the following conditions:

• Items must be returned within 60 days of the delivery date
• Items must be unused, unworn, unwashed, and in original condition
• Original tags, labels, and packaging must be included
• Items must be free from damage, stains, or odors

Returns that do not meet these conditions may not be approved.

2. Non-Returnable Items

We cannot accept returns on the following items:

• Items returned after the 60-day return window
• Items showing signs of wear, washing, or alteration
• Items damaged due to misuse or improper care

3. How to Initiate a Return

To start a return, please contact our customer support team before sending any items back.

• Email: support@goblincrew.com
• Subject Line: Return Request

Please include the following details:

• Your order number
• The item(s) you wish to return
• The reason for the return

Once your request is reviewed, we will provide return instructions.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item received was defective or incorrect.
• We recommend using a shipping method with tracking.
• Goblincrew is not responsible for lost or delayed return shipments.

5. Inspection & Approval

Returned items will be inspected upon receipt. You will be notified once your return is approved or declined. If a return is declined, the item may be sent back to you at your expense.

6. Refund Policy

• Refund processing time: up to 10 business days after return approval
• Refunds are issued to the original payment method
• No restocking, processing, or refund fees are charged

7. Refund Timeline Overview

Please note that banks and payment providers may require additional time to post refunds.

8. Exchanges

At this time, Goblincrew does not offer direct exchanges.

• Return the original item following this policy
• Place a new order separately

9. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos of the item and packaging. We will review the issue and offer an appropriate resolution.

10. Partial Returns

• Eligible items may be returned individually.
• Refunds apply only to approved returned items.
• Shipping fees are non-refundable once the order has shipped.

11. Undeliverable or Refused Orders

Orders returned due to incorrect addresses, failed delivery attempts, or recipient refusal may be subject to refund or reshipping decisions in accordance with this policy.

12. Late or Missing Refunds

• Check with your bank or card provider
• Allow additional processing time
• If necessary, contact our support team for assistance

13. Policy Updates

Goblincrew reserves the right to update or modify this Return & Refund Policy at any time. Continued use of the website constitutes acceptance of the revised policy.

14. Contact Information

Goblincrew
Email: support@goblincrew.com
Business Address: 1773 Wells Branch Pkwy 1318, Austin, TX 78728, United States
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday