FAQs

FAQs
Last Updated: January 2026
Welcome to the Goblincrew FAQ page. Here you’ll find answers to common questions about orders, shipping, returns, payments, and customer support. If you need further assistance, our support team is always ready to help.

1. About Goblincrew

What does Goblincrew sell?
Goblincrew is an online store specializing in women’s fashion, offering:

• Shorts
• Shirts
• Dresses

Our collections are crafted to combine comfort, style, and everyday versatility.

Where is Goblincrew located?
We operate online at goblincrew.com and serve customers through reliable shipping partners. Our business address is:
1773 Wells Branch Pkwy 1318, Austin, TX 78728, United States

2. Ordering

How do I place an order?
Follow these simple steps to place your order:

1. Browse our products.
2. Select your preferred size and style.
3. Add items to your cart.
4. Proceed to checkout and complete payment.
5. You’ll receive an order confirmation email once your purchase is successful.

Can I modify or cancel my order?
Yes, but only before your order enters processing:

• Orders are processed quickly after placement.
• Once processed or shipped, changes cannot be made.

Please refer to our Cancel / Change Order Policy for full details.

What if I entered the wrong shipping address?
If you notice an address error, contact us immediately. Address changes can only be made before processing begins.

3. Shipping & Delivery

How much does shipping cost?
We offer flat-rate shipping of $6.99 per order.

How long does shipping take?

• Handling Time: 1 business day
• Transit Time: 2–6 business days

Delivery times are estimates and may vary depending on carrier conditions.

Which carriers do you use?
We use the following carriers:

• USPS
• UPS
• FedEx

Carrier selection depends on destination and package details.

Will I receive tracking information?
Yes, once your order ships, you will receive a tracking number via email.

4. Returns & Refunds

What is your return policy?
Returns are accepted within 60 days of delivery:

• Items must be unused, unworn, and in original condition.

For full details, refer to our Return & Refund Policy.

How long does it take to receive a refund?
Refunds are processed within 10 business days after return approval. Refunds are issued to the original payment method. No restocking or refund fees are charged.

Do you offer exchanges?
At this time, we do not offer direct exchanges. To exchange an item:

1. Return the original item.
2. Place a new order separately.

What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery and include clear photos. We will review the issue and provide a resolution.

5. Payments

What payment methods do you accept?
We accept the following payment methods:

• MasterCard
• VISA
• DISCOVER
• PayPal
• AMERICAN EXPRESS

Is my payment secure?
Yes. Payments are processed through secure systems, and Goblincrew does not store sensitive payment information.

When is my card charged?
Your payment is charged at checkout once the order is successfully placed.

6. Order Issues

What happens if my package is delayed?
Delivery estimates are not guaranteed. If your order is significantly delayed, please contact us for assistance.

What if my package is lost?
If tracking shows no movement for an extended period, please contact our support team so we can investigate with the carrier.

7. Account & Privacy

Do I need an account to place an order?
No. You can check out as a guest without creating an account.

How is my personal information protected?
Your information is handled according to our Privacy Policy, which explains how we collect, use, and protect your data.

8. Promotions & Pricing

Do you offer discounts or promotions?
Promotions may be offered from time to time. Terms and conditions will be clearly stated when applicable.

Can prices change after I place an order?
Prices may change at any time, but your order will be charged at the price shown during checkout.

9. Customer Support

How can I contact Goblincrew?
You can reach us via email at:
Email: support@goblincrew.com
Support Hours:
8:00 AM – 7:00 PM (EST), Monday – Saturday

How quickly will I receive a response?
We aim to respond to all inquiries within 1 business day.

10. Additional Questions

If your question is not listed here, please don’t hesitate to contact us. We are committed to providing a smooth and satisfying shopping experience.